Reference

How clubmy14 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit through Touch 'n Go eWallet, Boost, or GrabPay, and move through our lobby.

Account data explainedPayment data — Touch 'n Go eWallet, Boost, GrabPayCookie usage disclosedData retention periods statedYour rights, clearly listed

Explore the Lobby Read FAQ

What This Policy Covers and Why It Applies to You

clubmy14 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register and use clubmy14, we collect the information needed to run your account and process your transactions. This includes your name, contact details, and the payment references generated when you fund your account via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. We

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do not store your full wallet credentials — only the transaction reference and status returned by the payment provider. Your account activity, such as login timestamps and session data, is retained to verify account integrity and respond to any disputes you raise. Data is processed in
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accordance with applicable Malaysian law, and access to this platform is available only where local law permits. We may share data with payment processors, fraud-detection services, and where required, regulatory authorities — but we do not sell your personal data to third-party marketers. You can request
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a copy of the data we hold about you, ask for corrections, or submit a deletion request by contacting our support team directly. Requests are handled within a reasonable timeframe, and we will confirm receipt by the channel you used to contact us.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review the data we hold, request a correction, or raise a concern about how your information has been handled, these are the direct channels to reach our team. Players in Kuching and across Malaysia use the same contact paths — responses are sent back to the account email or chat thread you opened the request from.

Team online

Live Chat

Start a live chat session from the account dashboard. State that your query is a privacy or data request and our team will route it to the right handler without delay.

Email Support

Send your data request or privacy concern to our support email. Include your registered account name and the nature of the request so we can locate your record quickly.

In-Account Request Form

Log in, go to account settings, and use the data request form under the Privacy section. This is the fastest path for correction or deletion requests tied to your account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our data practices are built around four concrete commitments: what we collect, how long we keep it, who can access it, and how you take control. Each one is described below — not as a broad promise, but as the actual operational steps we follow when your account is active or when you ask us to act on your data.

Account Security

Login sessions are protected with OTP verification sent to your registered mobile number. We do not permit account access from unrecognised devices without an additional confirmation step completed by you.

Cookie Usage

We use session cookies to keep you logged in across your mobile browser and to remember your lobby position. Preference cookies can be cleared from your browser settings at any time without affecting your account balance.

Retention Period

Account records and transaction history are retained for the period required under applicable Malaysian financial and gaming regulations. Once that period lapses, data is deleted or anonymised in line with our internal schedule.

Your Rights and Control

You have the right to access, correct, or request deletion of your personal data. Submit your request through live chat or the in-account form; we confirm receipt and act on valid requests within the timeframe set by applicable law.

Common Questions About Your Privacy at clubmy14

These are the questions we get asked most often about how your data is handled. Each answer reflects how the platform actually operates — not a generic template response.

We collect your name, email address, mobile number, and the payment method details generated at registration — such as the reference ID from your Touch 'n Go eWallet or Boost transaction. No raw wallet passwords are stored.

We share data only with payment processors like GrabPay and DuitNow providers, fraud-screening services, and authorities where required by Malaysian law. We do not sell your data to advertisers or marketing networks.

Log in and use the data request form under account settings, or send a request via live chat. State your registered name and the type of data you want. We confirm receipt and process valid requests under applicable timelines.

Yes. Submit a deletion request through live chat or the in-account form. Note that some data — such as transaction records — may be retained for the period required under Malaysian financial regulations before it can be removed.

Your transaction history is visible only to you when logged in with a verified session. Our support team can view it only to resolve disputes you raise. We do not display payment details to any other account or third party.

This policy governs your use of clubmy14. Access to the platform is available only where local law permits — if you are in a region where access is restricted, this policy still applies to any data we already hold about your account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal LiveLive Sic Bo InfoFAQ

How clubmy14 Handles Your Personal Information

How to Reach Us About Your Data

Live Chat

Email Support

In-Account Request Form

How We Protect and Manage Your Information

Account Security

Cookie Usage

Retention Period

Your Rights and Control

Common Questions About Your Privacy at clubmy14

01 What personal data does clubmy14 collect when I register?

02 Does clubmy14 share my data with third parties?

03 How do I request a copy of the data you hold about me?

04 Can I ask clubmy14 to delete my account data?

05 How are my payments kept private within my account?

06 Does this Privacy Policy apply where I access the site from outside Malaysia?

Privacy Policy

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